FAQ
💎 Jewelry Store FAQÂ
Q: What materials are your jewelry made of?
A: Our pieces are made from high-quality materials such as sterling silver, natural freshwater pearls, and semi-precious stones. Each item is carefully crafted and hypoallergenic.
Q: Will the jewelry tarnish or fade?
A: With proper care, our jewelry maintains its beauty for a long time. Avoid direct contact with water, perfume, and harsh chemicals to prevent tarnishing.
Q: Is your jewelry suitable for sensitive skin?
A: Yes! Most of our items are nickel-free and hypoallergenic, making them suitable for sensitive skin.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. All orders include free standard international shipping with tracking.
Q: How long will my order take to arrive?
A: Orders are processed within 1–3 business days. Delivery usually takes:
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7–15 business days internationally
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3–7 business days within your local region
Q: Can I return or exchange an item?
A: Yes, we offer returns or exchanges within 30 days of delivery. Items must be unworn and in original condition. Please contact our support team before returning.
Q: What should I do if my item arrives damaged?
A: We’re so sorry! Please contact us within 48 hours of receiving your item with a photo of the damage. We’ll be happy to send a replacement or issue a refund.
Q: Do you offer gift packaging?
A: Yes, all our jewelry comes in elegant packaging, perfect for gifting. If you’d like to include a personalized message, just let us know at checkout.
Q: How do I care for my jewelry?
A: Store your jewelry in a dry place, away from sunlight. Use a soft cloth to clean it after wearing. Avoid water, perfume, and harsh chemicals.
Q: Do you take custom or personalized orders?
A: Yes, we welcome custom requests. Whether you have a concept in mind or a detailed design, our team will work with you to turn your vision into a unique piece.